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Acceptable Use


Acceptable Use Policy

This policy sets out the responsibilities of customers who use Wide Networks services to do so in a lawful manner when using the internet, including any content which is published online or by email. It also confirms steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies. Wide Networks may immediately suspend, cancel or restrict the supply of the service to customers if they use the service, or if any person who accesses their service uses the service, in any way which breaches this Acceptable Use Policy.

The purpose of this Policy is to give a clear statement to all users of Wide Network services of our responsibilities to ensure it is understood that customers:

  1. May not use these services in any way that is unlawful or induces unlawful activity.

  2. Will not interfere with or infringe the rights of others.

  3. Are responsible for ensuring that the systems and machines that connect to and use the services are secure.

Unreasonable Use

Unreasonable use of Wide Networks services is where the customer uses these services in a manner which is other than it was intended for, such as:

  • if you are a residential customer using the service in a way which could not be reasonably regarded as ordinary personal use e.g. a residential product cannot be used for commercial purposes;

  • if you are a business customer, including a small to medium business customer, using the service in way which could not be reasonably regarded as ordinary business use;

  • using the service for fraudulent purposes;

  • abnormal or excessive use of back to base services;

  • using the service to wholesale supply of any service including transit, refile or aggregate domestic or international traffic on our network.

  • using the service for the purposes of arbitrage;

  • using the service for bulk messaging;

Unacceptable Use

Customers may not use Wide Networks services in any manner which improperly interferes with another person's use of our services or for illegal or unlawful purposes. Wide Networks also consider the use of our services in the following ways to be unacceptable:

  • providing Wide Networks with false user information to use the service;

  • using the service to send unsolicited or unwanted commercial electronic messages to individuals or businesses;

  • using the service to gain improper access to another person's private or personal information;

  • using the service to distribute or make available indecent, obscene, offensive, pornographic, illegal or confidential material;

  • using the service to defame, harass or abuse anyone or violate their privacy;

  • contravening any applicable laws when you use the service;

  • using the service to communicate with emergency service organisations where an emergency situation does not exist;

  • using the service to distribute or make available material that is misleading or deceptive as to the customer’s identity;

  • infringing any person's intellectual property rights, including copyright, when using the service;

  • using the service to monitor data or traffic on any network or system if you do not have the authorisation of the owner of the network or system to do so; 

  • using the service in a way which interferes or disrupts the service, any computer system access through it or any other person's use of it;

  • using the service to obtain or attempt to obtain unauthorised access to any computer, system or network; or

  • using the service in a manner designed to compromise the security or interfere with the operation of the service or any other computer, system or network.

Internet Use

Where Wide Networks products and services allow customer access to the internet, the customer is responsible for any use or misuse of the services, even if they were used, with or without their consent, by another person who gains access to them.


The customer is responsible for all risks associated with use of a Wide Networks service.  Wide Networks does not bear any responsibility or liability relating to the customer’s use of the internet. For further information about online safety please visit the Australian Cyber Security Centre at or contact Wide Networks Support to discuss using a filtering or security solution with your service.


Customers are responsible for any content they publish online or via email.  We encourage you to use appropriate warnings and precautions in respect of content which is likely to be considered unsuitable for children.


Customers must comply with any rules imposed by any third party whose content or service they access using their Wide Networks service. The customer may not copy, publish, re-publish, re-distribute, re-communicate, or otherwise commercially exploit such content in any form or by any method whatsoever.  This prohibition includes framing, linking, posting in news groups and any other form of copying unless approved by the content provider.


Wide Networks may block access to, remove, or refuse to post any content which the customer attempts to post that is considered as offensive, indecent, unlawful or otherwise inappropriate regardless of whether such content is actually unlawful.


Wide Networks may be directed by a regulatory or other law enforcement body to remove content from our servers or to prevent users from accessing content from the Internet.  We may also be required to remove copyright materials from our servers or to prevent users from accessing copyright materials from the Internet by a copyright owner.

Monitoring Compliance

Wide Networks is under no obligation to monitor your transmissions or any content you publish using the service.  However, Wide Networks may, from time to time, monitor transmissions or published content to protect our network, our other customers and the general public as well as to ensure the customer is complying with the terms of this policy. Wide Networks must also disclose any findings as required to regulatory authorities.

When required by law enforcement authorities Wide Networks may also provide them with the customer’s username, IP address or identifying material.



Breach of the Acceptable Use Policy

If the customer breaches any part of this Acceptable Use Policy we will, generally speaking, contact you and, if appropriate, ask you to modify your use of the service.  If you do not modify your use of the service we may suspend or cancel your service without notice to you. 


However, in certain circumstances such as illegality, or non-ordinary use, we reserve the right to suspend or cancel your service immediately and without notice to you.

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