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POLICIES

Critical Information Summaries

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Fixed Wireless Home Broadband

 

Information about the Service
Wide Networks internet is a highspeed Fixed Wireless Home Broadband service that is only available in Whyalla and Mount Gambier. 

Service Availability and Requirements
Wide Networks Fixed Wireless Home Broadband is currently available in almost all areas of Whyalla and Mount Gambier. Access to our service can be confirmed by contacting the Wide Networks Sales team on 08 8292 5492 or by emailing your query and address to sales@widenet.com.au. 

Minimum Term
You may choose from 12 months, 24 months or 36 months contract terms. The longer contracts provide significant savings in installation costs (see Installation and Activation Fees below).

Plans
Wide Networks offers the following internet plans:

Starter, Everyday, Entertainment
Contract Length    12, 24 or 36 months. 
Internet Speed Mbps1.


 

 

 

 

 








1. Internet speeds will typically vary based on network demands
2. Subject to the Wide Networks Acceptable Use Policy
3. All prices are inclusive of GST

No Excess Usage 
Wide Networks Home plans include unlimited data so there are no excess usage charges or shaping (slowing) of speeds.

Installation and Activation Fees 
In addition to the selected plan’s monthly charge customers will be invoiced the following installation fee, either in full or monthly, according to the selected contract term and payment method chosen. The longer contracts provide significant savings on these installation costs. 

Contract Term Selection    Installation Cost Up Front1    Installation Cost 
(Divided over 12 months)2
       
12 Months    $336    $28
24 Months    $240    $20
36 Months    $120    $10

1. All prices are inclusive of GST
2. The GST inclusive monthly fee will be added to the internet plan cost for the first 12 months.

Non-Standard Installations
On occasion, some site will present a higher degree of difficulty and complexity to install the service and may require additional equipment not covered by the installation fees. 

Important Service Condition
On the termination of any contract the installed antenna and mount remains the property of Wide Networks however the customer retains ownership of the supplied router. 

Early Cancellation Fees
Early cancellation of contract term will attract a pro-rata payout on the balance of the contract terms. Any outstanding costs related to the build installation and the provision of your service will be payable in full on cancellation of the account. 

Customer Support 
Email:     support@widenet.com.au
Phone:     08 8292 5492

Complaints Handling 
If you have a dispute with Internode and wish to take the matter further, please follow the escalation process outlined at www.widenet.com.au/complaints-handling. If you are not satisfied with our handling of your complaint and you have escalated this within Internode, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman (telephone 1800 062 058).

Further Information
For further information, you can visit the Wide Networks website at www.widenet.com.au

Note
This is a summary only. The full legal terms are available at https://www.widenetworks.com.au/standard-form-of-agreement.

 

Plan
Data limit
price
70/20
Unlimited
$89.90
50/10
Unlimited
$79.90
20/5
Unlimited
$69.90
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